Clothing brand MORGAN Hangzhou issued the "Emergency Recall Order" for the first time

Miss Yang recently bought a blouse at the MORGAN counter. She suddenly received a call from a counter lady the night before and said that the company should urgently recall the costume. The recall of cars is no longer news, but even clothes should be recalled. In Miss Yang's opinion, this should be the first time in the business community in Hangzhou.

Is the dye poisonous when the clothes are recalled?

The recalled figure was a sleeveless shirt with a number of sequins in the neckline. The front of the dress was printed with a pattern of peacock and girl's head. The original price of clothes is 750 yuan, because Miss Yang holds the counter VIP card and originally bought the shirt with a discount of 10%. Miss Yang only passed through this dress once or twice, but she won a notable return. But this is a good sleeveless shirt, but it attracted a recall call. “The lady in the counter said that there was a problem with her clothes. The manufacturer recalled it urgently and asked me to return it to the counter as soon as possible. The specific reason was not clear.” Miss Yang thought this was rather strange. After receiving the call, she took out her clothes and checked it repeatedly. There is nothing wrong with it. So she was a little uneasy: "The printing and dyeing pattern is very beautiful. Isn't it going to be a poisonous dye to be recalled?"

It is indeed a quality problem, but it is harmless to the human body

The reporter accompanied Miss Yang to the MOR-GAN counter. Miss Dong, the person in charge of the counter, explained that the clothes did have quality problems. The lake blue cotton strips, which were placed on the collar of the jacket, faded after washing and seriously damaged the quality of clothes, but they had absolutely no effect on the safety of the customers. . The earliest problems were discovered by Hong Kong customers. After the French head office was informed, they asked the global counters to recall the tops. There are only four or five consumers in Hangzhou buying this garment, and they have all been contacted. After the clothes are recalled, the customer can choose to return with a shopping ticket, or with the purchase price of the recalled clothing, to purchase new goods. The person in charge admitted that this was the first time that MORGAN had recalled clothes for quality problems.

This clothing recall incident was the first time in Hangzhou

Enter two keywords “product” and “recall” on google and a total of 111,000 relevant information were retrieved. The recalled products involved various types of goods such as automobiles, shoes, washing machines, and toys, among which there are also apparels.

On June 11th this year, one of Britain’s largest retail companies, “M&S”, urgently recalled thousands of children’s clothing sold by the company. The reason was that some parents reported that there were sewing machine needles in the garments that had caused several children to be injured. .

However, this yesterday’s clothing recall incident was the first time in Hangzhou. Ren Zhenzheng, director of the Women's Shopping Mall at Hangzhou Tower Shopping Center, said that there have been no clothing recalls in the mall so far. According to her knowledge, this is the first time in the Hangzhou department store industry.

The head of the department store in Hangzhou affirmed this statement. The person in charge said that the recall of the product was a brand behavior, and that the recall of the problem occurred in a timely manner, which at least showed a responsible attitude towards the product. The mall still supported this practice.

Apparel recalls, merchants want compensation?

Xu Xingmin, a lawyer from Zhejiang Xingyun Law Firm, stated that China had established a recall system for defective products last year, and first used defective vehicle recall as a pilot. However, the relevant system for apparel recalls is still blank. Chen Xiang, deputy secretary-general of the Association of Consumers in Hangzhou, said that the city's consumer association has never encountered a similar "clothing recall" case. For the clothing sold by the business, if there are quality problems, the consumer can negotiate with the business and ask the merchant to make compensation. For the clothing recalled by the merchant, the “one compensation and one loss” method should be implemented. The customer can request the merchant to make a full refund or exchange, and the merchant will no longer make additional compensation.