I said before that the difficulty of doing business is: I must bear the blow. Now I am writing the second difficulty of doing business: I have to learn to observe the words, because the sales will be face-to-face with the customers, so when communicating with customers, Pay attention to the customer's words and deeds. In fact, this is also a very difficult thing. To make a sale, we must see from the customer's attitude what the customer is thinking now. How much should the customer's intention be heard from the customer's voice?
I remember that when I first started doing business, it was a failure to visit the customer from the previous visit. Although I am mentally saying: Don't be nervous, but no matter how I do it, the voice is shaking. And when I talk to customers, I don't dare to look at the customer. Although the manager said that when you talk to the customer, your eyes must look at each other, and you must carefully observe each other's attitude. But I still don't dare to look at it. I always feel that I have a feeling of embarrassment. I feel that a girl staring at a boss looks like it, as long as she looks at her face, she will be red.
The second time was a little better. Although I dared to look at each other, I couldn’t figure out what the other person was thinking, because like our customers are managers or CEOs, they are generally not old. Written on the face. But there will still be a little.
It’s just that my little girl’s experience is not enough. Because I’m not going to look at it, I’ve had a very big joke—the functional module that I’m not interested in—and I’ve put it into the focus, I’ve never thought about the customer’s feelings. He pays more attention to: financial and customer relations, but I have taken the financial sentence (I think financial is also your concern, then you should know better than me, so I will not say it), resulting in the second failure. . Although the customer didn't say anything, I thought about the process. When I said that I was invoicing, he was a little impatient, but I didn't notice it. When I talked about finance, the customer wanted to say a few words. I robbed it, I feel that I am really too good to actually rush to the customer.
After a period of work, two points are summarized:
1. When you talk about the interest of a customer in a certain place, he usually wants to operate it or say a few words or ask some related questions.
2, when the customer is not interested, usually will show some dissatisfaction on the face, Zou brow or eyes will see other places, or will sigh or even some will immediately say that I have something! In short, wait for later I will share it with you when I summarize it. I hope that everyone can write your experience and share it!
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